Return, exchange and withdrawal
- Muda Paris products -
We design our clothes and accessories to help you combine style and tradition. However, it is possible that these articles do not suit you fully.
When you buy items on mudaparis.fr, you have 14 days from receipt of your order to make a return.
Items must not be worn under any circumstances, and labels and bags must be in the same condition as when received.
Return and exchange :
- If the size does not fit or if you simply change your mind, an exchange or refund will be made once the return has been completed. You are responsible for the cost of returning the product.
- If the product has a defect, a repair solution will first be proposed before a return. If you refuse the repair, the return costs will be at your expense.
Important information:
- No returns or exchanges are accepted for products in the Luxury and Premium ranges, nor for promotional items.
- Any return without prior request or without clear information (order number, product concerned, etc.) will not be processed.
- Returned garments must be in perfect condition, unworn (except for classic fittings).
- Perfumes and siwaks must be sealed and unopened.
- The size guide is provided for information purposes only and does not constitute a commitment on our part as to the absolute accuracy of measurements.
These are not considered defects:
- protruding wires
- slight measurement difference
- ironing marks
- pen stains
- pocket openings
- visibility of white paper under embroidery
Right of withdrawal :
In accordance with current legislation, customers have 14 days to exercise their right of withdrawal.
Return procedure :
To return an item, please contact us by email at mudaparis@outlook.fr, specifying your order number and the product concerned.